Complaints

TREATING CUSTOMERS FAIRLY (TCF)

We are committed to delivering the highest level of client service and ensuring that our clients and fund investors are treated fairly in accordance with the Financial Conduct Authority’s (FCA) Treating Customers Fairly (TCF) guidelines.

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We work hard to ensure that:

• Clients receive a prompt and courteous service, provided by competent and professional staff members

• Clients receive a clear description of our investment approach and our performance objectives

• Our fees and charges are transparent and clearly described on our web-site an in all marketing literature.

• All client questions and complaints are dealt with fairly and honestly

Fundamental to this commitment are our robust compliance and risk monitoring procedures carried out by our well qualified operation team who work closely with the industry specialists we have appointed.